Return and Cancellation Policy

The following policies are only eligible for products purchased on wooting.store. If you purchased it elsewhere, please contact them for a return. If there are any product issues or questions, please reach out to us through our support page.

You can open a ticket by sending us a support request through our support page.

You are eligible for a no-questions asked full refund on any (pre-)order placed at Wooting Store up to the date it's shipped to you. To ask for a full refund, please open a ticket with the same email address as your order with your order number in the subject line.

There are fees from the payment processor when a cancellation and refund is made, but we pay that fee for you.

Therefore, if you are looking to cancel your order because you want to place a new or different order then please reach out to us directly. This way we can edit the original order, and avoid having to pay the fee for no reason. Obviously, if the changes to the order result in a net credit to your account, the balance would get refunded regardless.

We will cover the refund fees for the first two order cancellations. Should you place a third order and request a third cancellation, we will be forced to levy a 10% cancellation fee to cover these costs.

Additional fee for high-value orders: For orders that exceed $1000/€1000, there will be a 10% cancellation fee regardless of whether it is the first or second cancellation.

Netherlands: There is a no questions asked 30-day return policy from the date you've received the keyboard with the condition that it's in its original packaging and in good condition. The cost of the return shipment is covered.

Worldwide: There is a no questions asked 30-day return policy from the date you've received the keyboard with the condition that it's in its original packaging and in good condition. The cost of the return shipment is not covered.

Wooting Outlet: Products purchased in the Wooting Outlet (Refurbished, Relics, Misfits) follow the same 30-day return policy as all other products.

Non-returnable items

• Gift cards
• Downloadable software products

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If there is any notable or irreversible damage on the product we will require to withhold a repair or depreciation fee from the refunded amount.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

For North American Store orders, Standard Shipping is included in the refunded amount. Upgraded 2-day shipping or overnight shipping are not refunded.

For European and International Store orders, shipping costs are included in the refunded amount with the exception of express services: UPS Express, DHL Express.

For more information regarding our warranty policy, please see our warranty policy.