Return and Cancellation Policy

The following policies apply only to products purchased through our official website. For purchases made outside of our official website, please contact the retailer directly for return assistance. For product issues or other inquiries, please submit a support request through our support page.

If you are looking for our Warranty Policy, please click here.

You are eligible for a full refund on any (pre-)order placed on the Wooting official website before it has been shipped.

You can request a cancellation via our Hub.

If you want to modify your order (e.g., change item, add a new item, or cancel your order), please contact us here. In many cases we can edit the original order and avoid unnecessary refund processing fees.

Cancellation/Return Fee

When an order is refunded due to a cancellation or return, payment processors charge us transaction fees. We cover these fees for the first two cancellation or return requests per customer.

For the third cancellation or return, a 10% fee will be applied to cover these costs.

High-Value Orders

For orders exceeding $1000 / €1000, a 10% fee will apply regardless of whether it is the first or second cancellation/return.

There is a no questions asked 30-day return policy from the date the order is delivered to you.

All items must be disassembled, returned in good condition and include the original packaging. Returns that do not meet these requirements may be subject to a deduction from the refund.

Worldwide: The return label fee is not covered. Netherlands: The the return label fee is covered.

Non-returnable items

- Gift cards. - Items that get ‘consumed’, like the lube set, can not be returned if they have been opened.

Refunds

Once your return has been delivered to our warehouse, processing and inspection may take up to 14 days. Following the inspection, you will be notified of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 2–3 business days. If a refund is not approved, we will contact you directly via email with further details and next steps.

If an order or item was purchased using a gift card, any eligible refund will be issued in the form of a gift card. The gift card will be sent to the email address linked to the order. Please allow standard processing time for the refund to be reviewed and issued.

Partial Returns, Bundles, and Discounts

If an order included a bundle or promotional discount, that discount applies only when all items in the bundle are kept. If only part of the bundle is returned, the bundle or promotional pricing is considered void. The refund will be recalculated based on the full, non-discounted price of the item(s) kept, and the refund amount will reflect this adjustment.

For partial returns, original shipping costs are non-refundable. Shipping costs cover the delivery service already provided and are not eligible for refund with a standard return.