Job description

Your day starts with a clear mission: protect the quality of Wooting’s products. Every task you handle makes a difference for customers who trust Wooting.

This morning, you review reports from the Customer Service team. An issue has been flagged multiple times in just a week. The pattern is worrying — it might affect an entire product batch. You quickly dig into the data, tracing serial numbers, and looking into the feedback from customers. The issue is serious.

You reach out to Tech Support team to arrange the return of affected products for deeper investigation. Next, you meet with the TPM and engineers, breaking down every possibility and tracing every potential fault. Then you alert the production line to check immediately and work with the supplier to find the root cause.

While the factory is taking care of this issue, you shift your focus to a new product that’s ready for inspection. You need to prepare instructions for a 3rd party QC vendor to inspect this new product. After reviewing the supplier’s SIP and aligning with ID team, you start to create a QC-SOP for the 3rd party inspectors.

By the end of the day, the earlier issue has been resolved. The production line has taken corrective action. With all the details updated and recorded in your issue log file, it’s time for the best part of the day — an issue closed!

Being a Quality Engineer, you’re constantly connected with your team, sharing insights, solving problems, and pushing for improvements. But your work isn’t confined to your desk, sometimes it takes you even further — boarding a flight to China, walking the factory floor, ensuring every detail is just right.

About Wooting

Wooting is a young, growing company made of passionate people that make disruptive products for the gaming industry. Our tight-knit team doesn’t operate like most companies: we value the perspectives and opinions that individuals at all levels can offer our business. With that, we expect that each and every person strives to make meaningful contributions, not just in their specific role, but across the business.

Taiwan office

The entire team works remote from home, (shared) workspace, a cafe, or a combination. There is a small office in the Netherlands, an office in Taichung, and Taipei Taiwan. Office time is not mandatory, instead it’s a place for collaboration, focus, and equipment to help you get the job done.

The Wooting team is primarily located in the Netherlands consisting of customer service, software developers, and marketing. The second largest concentration of the the team is located in Taiwan consisting product development and customer service. The CCO is currently located in the Netherlands, CTO in Vietnam, and CEO in Taiwan. There are also colleagues in Canada, Denmark, United Kingdom, and Norway.

We communicate entirely in English.

Relevant tools we use:

• Virtual office for voice communication on Gather
• General and project communications on Slack
• Company Wiki, Project- , and task management on Notion
• Email, cloud storage, and calendar with Google Workspace

Job details

• Supplier Quality Assurance:
  • Develop and communicate quality requirements, specifications, and expectations to suppliers.
  • Review and approve supplier documents, such as Failure Mode and Effects Analysis (FMEA), 8D Problem-Solving Report, Process Capability Index (Cpk), Control plan, and Flow chart, etc.
  • Develop comprehensive Quality Control (QC) Standard Operating Procedures (SOPs) tailored for third-party QC vendors.
• Problem-Solving:
  • Gather and analyze customer feedback on product issues, identify root causes, and collaborate with suppliers to implement improvements and resolve problems effectively.
• Compliance Management:
  • Ensure supplier materials and processes comply with regulatory requirements, industry standards (e.g., RoHS, REACH), and environmental or safety regulations.
  • Review the results of reliability tests to confirm product durability and performance meet specifications.
• Collaboration with Internal Teams:
  • Work closely with the Engineering, Industrial design, and project management teams to ensure supplier parts meet design specifications and production needs, such as Standard Inspection Procedure (SIP).
• Documentations
  • Maintain thorough records of supplier audits, quality issues, and resolution activities.
  • Make record of supplier yield rate reports as a measurement of supplier performance.

Skill required

• Minimum Bachelors in Engineering
• At least 4 years of working experience within the field
• Familiar with Statistical Process Control (SPC), Measurement System Analysis (MSA), Failure Mode and Effects Analysis (FMEA), and other quality tools to analyze and improve suppliers' process capabilities
• Understanding of industry standards and compliance requirements, such as ISO 9001, RoHS, and REACH.
• English: Intermediate (You can express yourself in English effectively but sometimes make grammar and pronunciation errors)
• Mandarin Chinese: Fluent

Optional skill:

• Familiarity with quality auditing methods and tools.
• Familiar with reliability tests and corresponding equipment
• Knowledge of materials, manufacturing processes (e.g., injection molding, PCBA, stamping, CNC machining), and quality standards relevant to consumer electronics.

Expectations

• Team communication, be critical - Don’t make assumptions, question every detail, and be to the point
• Pro-active approach. Be ahead of potential issues and prepare for the worst-case scenario
• Capable to work independently and take responsibility for the work you take on
• Strong communication skills and detailed-orientated work methodology

Remote work/geographical

• Located anywhere in Taiwan
• Informal working environment
• Able to travel frequently to China
• Freely choose to work from home or office in: Taichung or Taipei.
• Your working hours are flexible but require at least 2-4 hours of overlap with your team. There are 2 mandatory slots on Tuesday and Thursdays for team gatherings.

Salary and benefits

• Full-time position (40 hours)
  • Monthly starting salary of NTD$ 60 ~ 80k based on experience.
  • Local contract with health benefits and insurance.
• Additional profit sharing bonus of 8% on year gross salary
• Budget for purchasing office equipment
• Budget for working outside of home or office, such as coffee shops.
• 20 paid holidays per year excluding the Taiwan National Holidays
• In communication with team and your own ability to keep up with work, you can freely arrange days off.

How To Apply

Please fill in the form below. For the cover letter please answer two questions:

1. What makes you interested in working at Wooting?
2. Can you share one recent project that you are proud of? This can be a work or hobby project.

Any application that doesn’t answer these two questions will be automatically rejected.