At Wooting, we put everything into creating top-tier gaming keyboards, and when they come back as returns, we don’t just toss them aside. Instead, we give them a second life.

As the Refurbishment specialist you’ll not only be working hands-on with refurbishment, you’ll also be creating workflows, processes, and improvements that will be implemented across fulfillment centers around the world. You’ll become a vital part of the Wooting refurbishment project that takes place in our pilot location Gorinchem, The Netherlands. That’s why we’re also looking for someone in its vicinity.

You’ll spend 2 to 3 days per week on-site performing the current refurbishment process that includes opening returned products, run with our test software, check for missing accessories, clean and repackage the product, and prepare it for resale on our win-win store area. You’ll also keep track of the returned stock and refurbishment status.

The remaining 1-2 days per week you’ll be at home refining and further developing the refurbishment project, such as organizing accessories, updating documentation in Notion or handbook, creating (new) refurbishment flows in Figjam.

You’re not alone, you’ll be supported by your colleagues in technical team, product development, and customer service. And when more hands are needed, your colleagues in the Netherlands will come help out. In the long term the goal is to systemize and outsource the step-by-step work to our 3pl fulfillment partners that will follow your guidelines.

About Wooting

Wooting is a young, growing company made of passionate people that make disruptive products for the gaming industry. Our tight-knit team doesn’t operate like most companies: we value the perspectives and opinions that individuals at all levels can offer our business. With that, we expect that each and every person strives to make meaningful contributions, not just in their specific role, but across the business.

Remote work

The entire team works remote from home, (shared) workspace, a cafe, or a combination.

The Wooting team is primarily located in the Netherlands consisting of customer service, software developers, and marketing. The second largest concentration of the the team is located in Taiwan consisting product development and customer service. The CCO is currently located in the Sweden, CTO in Vietnam, and CEO in Taiwan. There are also colleagues across countries, such as Germany, Canada, United Kingdom, and Norway.

We communicate entirely in English.

Relevant tools we use:

• Virtual office for voice communication on Gather
• General and project communications on Slack
• Company Wiki, project- and task management on Notion
• Email, cloud storage, calendar, and office tools with Google Workspace
• Workflows in Figma

Job Details

• Hands-on Refurbishment, walk the walk
• Work from the warehouse in Gorinchem 2–3 days per week
• Inspect, test, clean, and repackage returned keyboards for resale as refurbished products
• Use internal testing tools to ensure keyboards are fully functional
• Check for missing accessories and restock as needed
• Maintain refurbishment status logs and help manage inventory levels
• Organize and Manage, talk the talk
• Work remotely 1–2 days per week to improve processes, create workflows in Figma, update documentation, and manage internal communication
• Coordinate directly with the warehouse team for any logistical issues
• Communicate with internal teams to resolve issues like testing software errors
• Keep the refurbishment handbook up-to-date and propose improvements to the refurbishment flow
• Take ownership of the refurbishment process and continuously look for ways to improve efficiency, quality, and consistency
• Keep a critical eye on the end-to-end process, from return to resale, and follow up on any issues

Required qualifications

• Bachelor’s degree in any field.
• Relevant experience in repairing or refurbishing consumer electronics.
• Lives near Gorinchem, or has a car/means of transport
• Proficient in English (spoken and written).
• Have an organized mindset and ability to create technical instructions.
• Basic knowledge of using computers and software tools.

Preferred qualifications

• Affinity with gaming or mechanical keyboards.
• Able to work neatly with care, understands what it means to clean, handle with case, and present products for resale.

Expectations

• Team communication, be critical - don’t make assumptions, question every detail, and be to the point.
• Pro-active approach. Take initiative when it makes sense, don’t wait until your told. You’re not a dummy.
• Capable to work independently and take responsibility for the work you take on.

Remote work/geographical

• 2–3 days a week on-site at Gorinchem warehouse
• 1–2 days a week remote work
• Informal working environment
• Flexible schedule dependent on team coordination

Salary and benefits

• Monthly salary of €2300 - €2700 based on experience
• Travel costs reimbursed
• 25* paid holidays per year.
• Pension plan through Detailhandel with 24.75% contribution (6.075% employee, 18.675% employer)
• 8% holiday allowance in accordance with Dutch labor law (paid monthly)
• Additional profit-sharing bonus of 8% on yearly gross salary
• First-time setup for your home office
• Annual setup bonus: receive €250 each year to enhance your remote workspace, physical, or mental health.
• Employee discounts: enjoy a discount on Wooting products.
• Team events: connect with colleagues through virtual team events and our annual in-person festival, Wootstock — a few days of fun and bonding!