Return and Cancellation Policy

Overview

The following policies apply only to products purchased through our official website. For purchases made outside of our official website, please contact the retailer directly for return assistance. For product issues or other inquiries, please submit a support request through our support page.

If you are looking for our Warranty Policy, please click here.

Cancel (Pre-)Order

You are eligible for a full refund on any (pre-)order placed on the Wooting official website before it has been shipped.

You can request a cancellation via our Hub.

If you want to modify your order (e.g., change item, add a new item, or change your shipping address), please contact us here. In many cases we can edit the original order and avoid unnecessary refund processing fees.

30-day Return Policy

We offer a 30-day return window from the date the order is delivered to you. To initiate a return, please contact us:

Worldwide: The return label fee is not covered.

Netherlands: The return label fee is covered.

Refund eligibility may be affected, and we may be unable to return the item to you in the following cases:

• Items are returned outside of Wooting’s designated return process (e.g. returns shipped using a customer-arranged carrier or shipping method without prior authorization from our support page).
• Returned items do not match the original order details, including their serial numbers.
• Returned items have not been fully disassembled or have not been returned in their original packaging.
• Returned items are damaged, incomplete, or missing any components or accessories.

Non-returnable items

• Gift cards.
• Items that get ‘consumed’, like the lube set, can not be returned if they have been opened.

Refunds

Once your return has been delivered to our warehouse, processing and inspection may take up to 14 days. Following the inspection, you will be notified of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 2–3 business days. If a refund is not approved, we will contact you directly via email with further details and next steps.

If an order or item was purchased using a gift card, any eligible refund will be issued in the form of a gift card. The gift card will be sent to the email address linked to the order. Please allow standard processing time for the refund to be reviewed and issued.

Partial Returns, Bundles, and Discounts

If an order included a bundle or promotional discount, that discount applies only when all items in the bundle are kept. If only part of the bundle is returned, the bundle or promotional pricing is considered void. The refund will be recalculated based on the full, non-discounted price of the item(s) kept, and the refund amount will reflect this adjustment.

For partial returns, original shipping costs are non-refundable. Shipping costs cover the delivery service already provided and are not eligible for refund with a standard return.