Legal notice

Commercial Disclosure

Legal Name: Wooting Store B.V.
Address: Buitenbrinkweg 77 3853 LV Ermelo The Netherlands
Phone number: +31303200115
Email address: social@wooting.io
Head of Operations: Calder Limmen

Additional fees

1. Import duties and taxes apply when prices are shown excl. VAT in the cart and/or checkout. When applicable, these taxes and duties are the responsibility of the recipient. The taxes and duties amount depends on the shipping country, please consult your local government customs agency for more information.
2. Shipping fees are added on the cart and/or checkout page. The amount will depend on your selected carrier and order volume. For more information, please see our shipping policies.

Exchanges & Returns Policy

Please see our Return, Warranty, and Cancellations policy page for details. The following is a short snippet of our policies:

• Product warranty ranges from 2-year up to 4-year of manufacturer’s warranty. Your warranty doesn’t go into effect until the date we have shipped the keyboard
• Defective items within 30 days of arrival, depending on your country of residence and type of damage we will either send a new unit or a replacement part. Wooting Store will cover all cost associated.
• Defective during warranty our goal is to resolve warranty claims by repairing or replacing the affected product. Wooting Store will cover shipping and part costs. In case a repair is requested, we do not cover shipping fees to our repair location. Repairs and return shipment to you is covered under warranty.
• Return within 30 days of arrival, no question asked. Depending on country, return shipping fees might apply.
• Refunds process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If there is any notable or irreversible damage on the product we will require to withhold a repair or depreciation fee from the refunded amount. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping costs are included in the refunded amount with the exception of express services: UPS Express, DHL Express, FedEx.

Delivery times

• Shipping usually takes 2-5 business days within Europe and United States and 7-45 days outside Europe/United States depending on your selected shipping service. You can find an estimate shipping time for each option on the Cart page. After selection, you'll see an estimate delivery date on the Cart page.

Accepted payment methods

We accept credit card payments for all countries. Depending on your shipping country, we may in addition offer local payment services.

Payment period

All payment methods are processed immediately.

Price

Amounts listed on each product page. You order total and per item prices are in addition displayed on the cart and checkout page.

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